Welcome to "Saifi Pay" financial services! We take your privacy very
seriously and are fully committed to protecting your personal and financial data with the utmost
precision. This policy explains how we collect, use, and protect your information when you use our
application and services.
1. Information We Collect
To provide safe and reliable financial services, we collect the following types of information:
- Personal Data: Such as your full name, mobile phone number, and other data
collected when opening a wallet or account.
- Verification and Compliance Data (KYC): Including photos of your national ID (front
and back), selfies, and any data required for Anti-Money Laundering (AML) purposes.
- Financial and Transactional Data: Financial transaction history, transfers,
balances, and in-app usage patterns.
- Device Data and Identifiers: Unique device identifiers (Device ID / MAC Address)
and operating system type to ensure unauthorized devices cannot access your account, and to securely
deliver encrypted notifications.
2. How We Use Your Information
We use the data we collect for the following core purposes:
- Creating, managing, and securing your account and electronic wallet with Saifi.
- Executing financial transfers and transactions safely and accurately and verifying your identity.
- Complying with local and international financial laws, regulations, and Identity Verification
(KYC/AML) requirements.
- Sending instant, secure, and encrypted notifications and alerts related to your account and
financial operations.
- Securing the application from fraud and enforcing automatic logout when suspicious activity is
detected from another device.
3. Data Sharing and Protection
High-Level Encryption: All your communications with us are encrypted (via secure
protocols and encrypted WebSockets). We do not store your passwords in plain text and do not have
explicit access to them; they are stored and processed using standard encryption benchmarks and
biometrics (fingerprint/face).
Who do we share data with? We do not sell or rent your personal data to
any advertising entities at all. We may only share required information with:
- Governmental and regulatory authorities only when there is a legal obligation or a formal court
order.
- Trusted service providers who assist us in completing your financial transactions (under strict
confidentiality agreements).
4. Permissions Requested by the App
While using the application, we may request certain permissions and access to:
- Camera: To take photos of your personal ID, capture biometrics, and scan transfer
QR codes.
- Storage / Media: To save financial transaction receipts on your device safely.
- Notifications: To send urgent, real-time push notifications about your balance and
transfers, even when the app is in the background.
- Biometrics: To secure quick login to your app. (Your fingerprint is strictly not
sent to our servers; verification is handled locally within the security chip of your device).
5. Your Data Retention and Deletion Rights
You have full rights over your data. At any time, you can:
- Review your registered data through the "Account Settings" page.
- Modify or update your data.
- Submit a request to close your account and erase your association with the app (please note that
under financial law, we may be obligated to retain transaction records for a specific legal period
before final deletion).
6. Contact Us
If you have any questions, suggestions, or concerns regarding the privacy policy and security of the
"Saifi Pay" application, we would be happy to hear from you via:
- Support Email: alsaifiex@gmail.com
- Toll-free phone number and customer service: +967 778018888 || +967 8000002